FAQs
General
What kind of products can Rootiment offer me?
We offer a variety of products targeting individuals looking to improve their hair care which can include natural hair oils. Our products are created with clinically studied ingredients known to improve the quality of your hair, scalp, and beard. Our hair care products are 100% organic, vegan, paraben-free, cruelty-free, and ayurvedic.
When can I expect to see results while using Rootiment products?
Every user will experience different types of results depending on severity, whether they are incremental or substantial. Some may discover significant hair and scalp improvement in as little as two weeks while others may see smaller changes within a few months. However, users who consistently use our products reported improvements within the first 2 months of use with more significant improvements occurring after 5-6 months and onwards.
We recommend consistent use to see results quicker and if you do not see results after the first 90 days, you may contact us to get your money back.
Are products offered by Rootiment vegan & cruelty-free?
We value the power of nature's capabilities where this product does not contain parabens, sulfates, or artificial dyes.
Our products are not tested on animals ensuring the ingredients used in this oil are natural.
Are Rootiment products safe to use?
Our products are powered by plant based & organic ingredients that have been clinically studied for years and proven to show results.
There have been no reported side effects. Please do not use if you are allergic to any of the ingredients used in this product.
How can I reach out to Rootiment customer service?
You may reach out to us by contacting us here or by reaching out to info@rootiment.com and we will be in touch within 24 hours.
How can I file a claim for a money back guarantee if I am not happy with my results?
Please fill out the money back guarantee form if you meet all of the criteria which you can find here.
Products
What results can I expect using Thrive?
Thrive is perfect for those who want to improve scalp and hair quality that may be struggling with breakage, shedding, thinning, dullness, dryness, and frizziness.
Thrive has many benefits apart from promoting hair growth and hair health. It can help reduce dandruff and dry scalp. It can also help improve the texture of your hair and make it more manageable. Thrive uses natural ingredients that are gentle on your scalp and hair while providing all the benefits you need for healthy and strong hair.
How is Thrive tested?
We have a cosmetic team who conducted sample trials using Thrive from 1-3 months with consistent use and there were no issues reported. All individuals claimed the different benefits that Thrive guarantees. Thrive is powered by plant based & organic ingredients that have been clinically studied for years and proven to show results.
Please reach out to us at info@rootiment.com if you have questions about our trials or how your hair may react to our product.
What hair types is Thrive most suitable for?
All Types: Straight, wavy, curly, coily, frizzy, fine, locks, and dyed or bleached hair.
Does Thrive have any side effects?
There have been no reported side effects. Please do not use if you are allergic to any of the ingredients used in this product.
How will my scalp and hair/beard react when applying Thrive?
Once applied, you may feel a slight tingling sensation for the first few minutes which is due to the mixture of peppermint and rosemary oil. If tingling occurs for more than 20 minutes after application, please contact us.
Orders
Where is my order?
Your order number is included in your order confirmation email when an order is initially processed. Our order numbers are 6-7 digits long and contain only numbers. Please wait at least 3-4 business days for your order status to change from processed to shipped as we can have an abundance of orders to fulfill each day.
If you are unable to find your order number or are unsure about the status of your order, please contact us at info@rootiment.com.
How can I track my order?
Upon placing your order, you will receive an email confirmation. Once your order is processed by our fulfillment team, you will receive another email with tracking information.
Feel free to track your order here. If you are still unable to gather your order details, please reach out to us at info@rootiment.com.
If I made a mistake with my order, can I still make changes?
We all have made a mistake at least once when placing orders online so we understand. If you need to make changes to your order after it is been placed, please reach out to us at info@rootiment.com within 24 hours.
After 24 hours have passed since placing your order, we cannot guarantee that the order has not already been fulfilled and shipped. Changes after this time has passed will be impossible.
Returns
I'm not happy with my purchase. Can I return the product?
Per Rootiment's return policy, hygiene is an important priority and therefore, any products that have been opened with their seals broken do not qualify for returns. Returns can only be made on any products that have not had their seals broken. There are no exceptions.
The same policy above applies under EU law where a customer has the right to return any product for a 14 day period after point of sale.
As stated above, please be sure if you choose to return the product, then the returned product must be in its original condition which is resalable in order to qualify for a full refund.
Can I get a refund if I am not satisfied with my results?
Our products are created with effective natural ingredients and we are determined to help our customers see real, visible results.
We understand not every customer will have the same exact progression which is why we highly encourage our customers to use our products consistently for atleast 3 months.
With consistent use, we are extremely confident that you will see either incremental or substantial results.
However, if you are still dissatisfied with results after 90 days of consistent use, you may claim your money back guarantee here.
Can I change or cancel my order if I made a mistake when I initially placed the order?
If you have placed an order and need to change the address, the address can only be changed until the order has been picked up by a shipping carrier and provided with a tracking number. If the status of the order displayed as "Shipped", then it is too late to cancel or change the order.
You may only cancel an order from the time the order is placed to the time when the label is created. If the shipping process has began for your product, then it is too late to cancel your order.
A confirmation email is sent when the order has processed and another shipping confirmation email is sent when the label has been created for your order.
If you need to cancel an order after it is has shipped out, please reach out to help@rootiment.com and we will process a full refund.
How long does it take to process refunds?
Please allow 5-8 business days to process your refund depending on your payment method/bank. If you have not received your refund after 9 business days, please reach out to info@rootiment.com so we can quickly resolve your issue.
Shipping
How long will it take for me to receive my order?
For U.S. customers: Please allow 4-6 business days after your order has been processed.
For international customers: Please allow a minimum of 7 business days after your order has been processed.
Do I pay for shipping costs for any returns?
If your product qualifies for returns, then you will be responsible for shipping & handling costs. Please note if full refund is applied, then any original shipping costs will remain non-refundable.
What do I do if my package is missing or damaged upon arrival?
We understand this issue can be frustrating. Please make sure to reach out within five days of delivery confirmation, and we will work with you to resolve the issue smoothly.
As a friendly reminder, please keep the following items handy when reaching out to us to avoid any delays:
- Order Number
- Item(s) Damaged or Missing
- Pictures of Missing or Damaged Products
Couldn't find what you were looking for?
Feel free to chat or contact us for any other questions and issues you may have and we will be delighted to get back to you within the next 24 hours.